Refund policy
Last updated: 09/09/2026
Our products are packaged food. For reasons of hygiene and food safety, we do not accept returns or exchanges once an order has been delivered, except in the specific cases listed below.
We are unable to accept a return because you changed your mind, or because you did not enjoy the flavour.
When we will replace or refund
We will arrange a replacement or a refund if your order is:
- Damaged, crushed or leaking
- Received with a broken or tampered seal
- Past its printed use-by date
- The wrong product or the wrong quantity
- Missing an item that appears on your invoice
How to raise a claim
For damaged, tampered, leaking or expired products — write to support@chokhaniglobal.com within 48 hours of delivery, with:
- Your order number
- An unboxing video, recorded in one continuous take, beginning before the parcel is opened and clearly showing the sealed outer packaging, the shipping label and the product inside
- Clear photographs of the product and the packaging
Because damage is best evidenced at the moment of opening, we recommend recording a short unboxing video for every parcel you receive from us.
For wrong, missing or short-supplied items — write to support@chokhaniglobal.com within 7 days of delivery, with your order number and clear photographs of what you received alongside the shipping label. An unboxing video might be required for these claims.
Claims raised after the applicable window cannot be processed.
What happens next
We will review your claim and respond within 3 to 4 working days. If your claim is approved, you may choose:
- A replacement, dispatched at no additional cost, or
- A refund
What a refund covers
Where the fault is ours, your refund covers the full amount you paid for the affected item, including a proportionate share of any shipping charge and Cash on Delivery handling fee paid on that order.
Where the entire order is affected, we refund the order value in full, including shipping and Cash on Delivery handling fees.
Refund timeline and method
Prepaid orders. Approved refunds are processed to your original payment method within 7 working days of approval. The time taken for the amount to reflect in your account depends on your bank or payment provider.
Cash on Delivery orders. Where a product is received damaged, tampered, leaking, expired or otherwise not in good condition, your approved refund is made by direct bank transfer to an account you nominate. We will request your account holder name, account number and IFSC code, and process the transfer within 7 working days of receiving those details. These details are used solely to make the refund.
Order cancellation
You may cancel an order at any time before it is dispatched, by writing to support@chokhaniglobal.com or calling +91 70502 00228 with your order number. Once an order has been handed to our courier partner, it cannot be cancelled.
If we cancel your order for any reason, including stock unavailability, failed Cash on Delivery verification, or an inability to deliver to your address, we will refund the full amount paid.
Repeated refusal of Cash on Delivery orders
We reserve the right to disable the Cash on Delivery option for customers who repeatedly refuse delivery of COD orders.
